Privacy Policy
This policy explains what personal information RKS Growth Strategy Solutions collects, why it is used, who it may be shared with and the choices you have about your information.
The important bits
Effective from: 11 August 2026
We only collect information where there is a reason for doing so, such as responding to an enquiry, delivering a service, managing a client relationship or sending marketing you have requested.
You can contact us about your personal information at info@rksgrowthstrategysolutions.com.
Who we are
RKS Growth Strategy Solutions provides consultancy and practical business support across areas including marketing, social media, e-commerce, data analysis and system development.
For the personal information covered by this policy, RKS Growth Strategy Solutions will generally act as the data controller. This means RKS decides why and how that personal information is used.
You can contact RKS about privacy or data protection matters by emailing info@rksgrowthstrategysolutions.com .
Information we may collect
The information collected depends on how you interact with RKS and which services you use.
Enquiries and prospective clients
When you contact RKS, request information or submit a website enquiry, we may collect:
- Your name
- Business or organisation name
- Email address
- Telephone number where supplied
- The service or type of support you are interested in
- Budget information where you choose to provide it
- Information included in your message or enquiry
Clients
If you become a client, additional information may include:
- Billing and invoicing information
- Business contact details
- Project requirements and correspondence
- Contracts, proposals and agreed scopes of work
- Account or platform access information where required for a project
- Documents and data supplied for the delivery of services
Newsletter subscribers
When you subscribe to Scaling Made Simple or another RKS marketing list, we may collect your name, email address, signup date and information needed to record your marketing preferences.
Website usage
Depending on the technologies enabled on the website, RKS may receive technical information such as IP address, browser type, device information, pages visited, referral source and interactions with the site.
How we use personal information
RKS may use personal information to:
- Respond to enquiries and requests
- Discuss, quote for and agree potential work
- Deliver services and manage client projects
- Communicate with clients about ongoing work
- Issue invoices and maintain financial records
- Operate and secure the RKS website and systems
- Improve services, processes and website performance
- Maintain records of business relationships
- Send newsletters or marketing where permitted
- Comply with legal, tax, accounting and regulatory requirements
- Establish, exercise or defend legal claims where necessary
Our lawful bases
UK data protection law requires RKS to have a lawful basis for using personal information. The appropriate basis depends on why the information is being used.
| Purpose | Typical lawful basis | Why |
|---|---|---|
| Responding to an enquiry or discussing requested services | Contract or legitimate interests | To take steps requested by you before entering into a contract or to operate the business and respond to enquiries. |
| Delivering services to clients | Contract | Processing may be necessary to perform the agreement between RKS and the client. |
| Financial and tax records | Legal obligation | Certain records must be maintained to meet legal, accounting and tax obligations. |
| Website security and administration | Legitimate interests | RKS has a legitimate interest in keeping its website and business systems secure and operating effectively. |
| Email newsletters where you actively subscribe | Consent | You choose to subscribe and can withdraw that consent at any time. |
| Certain business-to-business marketing activity | Consent or legitimate interests, depending on the circumstances | The lawful basis and electronic marketing rules depend on the recipient and how the contact details were obtained. |
Where RKS relies on legitimate interests, we consider whether those interests are necessary and balanced against the rights and reasonable expectations of the person whose information is being used.
Who we may share information with
RKS does not sell personal information.
Personal information may be shared with third parties where this is necessary to operate the business, provide a service or meet a legal obligation. These may include:
- Website hosting and infrastructure providers
- Email and communications providers
- CRM and project management platforms
- Cloud storage providers
- Analytics and website technology providers
- Payment, accounting or invoicing providers
- Professional advisers such as accountants or legal advisers
- Contractors or specialist suppliers involved in an agreed client project
- Government, regulatory or law enforcement bodies where legally required
Where another organisation processes personal information on behalf of RKS, appropriate contractual and data protection arrangements are used where required.
International transfers
Some technology providers used by RKS may process or store information outside the United Kingdom.
Where UK data protection law requires safeguards for an international transfer, RKS will rely on an appropriate lawful transfer mechanism or the safeguards provided by the relevant service provider.
How long we keep information
RKS keeps personal information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, accounting and business record requirements.
Retention periods may vary depending on the type of information. Factors considered include:
- Whether there is an active client relationship
- The nature and duration of a project
- Legal or tax record-keeping requirements
- Whether the information may be needed to deal with a dispute or claim
- Whether you remain subscribed to marketing communications
- Security and fraud prevention requirements
Where information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.
Marketing communications
RKS may send marketing communications where permitted by UK data protection and electronic marketing rules.
Where you actively subscribe to a newsletter such as Scaling Made Simple, RKS relies on the permission you provide when subscribing.
You can unsubscribe or object to direct marketing at any time. Where an unsubscribe link is included in an email, you can use that link, or you can contact RKS at info@rksgrowthstrategysolutions.com .
If you withdraw consent, this does not make any processing carried out before the withdrawal unlawful.
Cookies and similar technologies
The RKS website may use cookies and similar technologies to operate essential website functionality, remember preferences, understand website use or support other website features.
Cookies that are not strictly necessary should only be used where the appropriate permission has been obtained.
More information about cookies used on this website can be provided in the Cookie Policy .
Keeping information secure
RKS takes reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
No internet-based system can be guaranteed to be completely secure, so information transmitted online is provided with the understanding that no method of electronic transmission or storage can eliminate all risk.
Your data protection rights
Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights including:
- The right to be informed about how your information is used.
- The right of access to personal information held about you.
- The right to rectification where information is inaccurate or incomplete.
- The right to erasure in certain circumstances.
- The right to restrict processing in certain circumstances.
- The right to data portability in certain circumstances.
- The right to object to certain processing, including direct marketing.
- Rights relating to certain forms of automated decision-making.
- The right to withdraw consent where processing is based on consent.
These rights are not absolute and whether a particular right applies depends on the circumstances.
To exercise a right, email info@rksgrowthstrategysolutions.com .
Privacy complaints
If you are unhappy with how RKS has used your personal information, please contact RKS first so the concern can be investigated.
Privacy or data protection complaints can be sent to info@rksgrowthstrategysolutions.com .
RKS will handle data protection complaints in accordance with applicable UK data protection requirements.
You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office.
Children
RKS services and this website are primarily intended for businesses and adult users. RKS does not knowingly seek to collect personal information from children through the general website.
Links to other websites
The RKS website may contain links to websites or services operated by other organisations. RKS is not responsible for the privacy practices of those third parties.
You should review the privacy information provided by the relevant organisation when using an external site.
Changes to this policy
RKS may update this Privacy Policy when services, technology, legal requirements or data practices change.
The date at the top of this page shows when this version took effect.
Have a question about your information?
Contact RKS if you want to exercise a privacy right, raise a complaint or ask how your personal information is being used.